Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 5-8 business days to most locations. Expedited shipping is available and takes 3-5 business days.
Which countries do you ship to?
We ship worldwide, including the US, UK, EU, and Asia. Full tracking is included on every order.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this to track your package at any time.
Can I modify or cancel my order?
Please contact us as soon as possible at papiyangyong@gmail.com if you need to make changes. We can only modify or cancel orders before they are shipped.
Products
What materials are the masks made from?
Our masks are crafted from high-quality materials （Plastic/Pu/thick hard paper pulp）, designed for comfort and durability during cosplay events, conventions, and photoshoots.
Do the masks fit all face sizes?
Most of our masks are designed to fit a wide range of face sizes.
Are the masks comfortable for long-term wear?
Our masks are designed with wearability in mind. However, comfort may vary depending on the style and your face shape. They usually use it to cover face or wear on head side like a hat or tie on waist.
Will the colors look exactly like the photos?
We do our best to represent colors accurately. However, slight variations may occur due to different screen settings and lighting conditions.
Returns & Refunds
What if I receive a damaged item?
If your item arrives damaged, please contact us within 7 days of delivery at papiyangyong@gmail.com with photos of the damage. We will arrange a replacement or full refund.
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact us to initiate a return.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive the returned item. The time to appear in your account may vary depending on your bank.
Payment
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure payment system with SSL encryption. We never store your payment details.
About YangYong
Who is YangYong?
YangYong is a globally shipping brand specializing in premium cosplay masks and anime accessories. We are passionate about bringing iconic characters to life through high-quality craftsmanship.
How can I contact customer support?
You can reach us at papiyangyong@gmail.com. We aim to respond within 24hrs.